Izlo Design Ltd respects your privacy and is committed to protecting your personal data. This notice explains how we collect, use, store and share personal data when you visit our website, contact us, request a quotation or use our architectural and design services.
Who we are
Izlo Design Ltd is the data controller for the personal data covered by this notice. This means that we decide how and why your personal data is used.
Contact details
Izlo Design Ltd
Email: andy@izlodesign.co.uk
Website: www.izlodesign.co.uk
If you have any questions about this notice or how we handle your data, please contact us using the details above.
The information we collect
Depending on how you interact with us, we may collect:
- your name, address, email address, telephone number and, where relevant, business details;
- details of your enquiry, property, project requirements, budget and timescales;
- correspondence and records of communications with you;
- photographs, survey information, drawings, plans, specifications and other project documents;
- information provided by or about other people involved in your project, such as a joint owner, contractor, planning consultant, structural engineer or Building Control body;
- invoicing, payment and accounting information; and
- any information you choose to give us when you contact us or use our services.
We do not normally ask for special-category personal data, such as health information. Please avoid sending it unless it is genuinely relevant to your project and we have agreed that it is necessary.
How we collect your information
We collect information directly from you when you email, telephone, message, meet with us, complete a form or instruct us. We may also receive relevant information from people involved in your project, including your contractor, professional advisers, local planning authority, Building Control body or other consultants, where this is appropriate to provide our services.
How and why we use your information
We use personal data to:
- respond to enquiries, prepare quotations and discuss potential work;
- enter into and perform our agreement with you;
- design, prepare and coordinate drawings, specifications, applications and project information;
- submit and manage planning, Building Regulations and other applications or enquiries on your behalf where instructed;
- communicate with you and those involved in the project;
- manage our business, including invoicing, payments, bookkeeping, insurance, record keeping and handling any query or complaint; and
- protect our rights, prevent fraud and meet legal, regulatory or professional obligations.
Our legal bases under UK data-protection law are:
| Purpose | Legal basis |
|---|---|
| Responding to an enquiry and taking steps before a contract | Legitimate interests and, where applicable, steps at your request before entering into a contract |
| Providing the services you instruct us to provide | Performance of a contract |
| Business administration, professional records, insurance and protecting our business | Legitimate interests |
| Tax, accounting and other legal obligations | Legal obligation |
Where we rely on legitimate interests, our interest is in running and protecting a professional architectural-design practice and providing an effective service. We consider this use proportionate and do not believe it overrides your rights and freedoms.
Who we may share your information with
We share only what is reasonably necessary for the relevant purpose. This may include:
- local planning authorities, Building Control bodies and other public authorities;
- structural engineers, surveyors, energy, acoustic, drainage and other specialist consultants;
- contractors, suppliers and other people involved in your project, where you have asked us to liaise with them or it is necessary for the work;
- professional advisers, insurers, accountants and providers of business, IT, email, file-storage, payment and accounting services; and
- regulators, law-enforcement bodies or other parties where we are legally required to disclose information or where necessary to establish, exercise or defend legal claims.
We do not sell your personal data. Anyone who processes personal data for us as a service provider must keep it secure and use it only in accordance with our instructions and applicable law.
Project images and marketing
We may use non-confidential photographs, drawings, visuals or completed-project information to show examples of our work on our website, social-media accounts or other promotional material, unless we have agreed otherwise with you. We will take reasonable steps not to publish your contact details or other unnecessary personal information. If you would prefer that we do not use a particular project in this way, please tell us before publication.
Website and cookies
Our website does not currently use analytics, advertising or tracking cookies. If this changes, we will update this notice and provide any cookie information or choices required by law.
Like most websites, our website-hosting and security providers may process limited technical information, such as IP address, browser or device information and access logs, to operate, secure and troubleshoot the website. This processing is carried out for our legitimate interests in operating a secure website.
International transfers
Some of our service providers may process personal data outside the UK. Where this happens, we will use appropriate safeguards required by UK data-protection law, such as an adequacy regulation or approved contractual safeguards.
How long we keep your information
We keep personal data only for as long as reasonably necessary for the purposes set out above, including to provide our services, maintain professional project records, deal with queries or potential claims, and meet legal and tax obligations.
As a general guide, we retain project, contractual and financial records for at least six years after the end of the relevant financial year or project, and longer where needed for legal claims, insurance or an ongoing matter. We may securely delete or anonymise information when it is no longer needed.
Keeping your information secure
We use reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration or disclosure. No method of transmission or storage is completely secure, but we will act promptly if we become aware of a data-security incident that creates a risk to you.
Your rights
Subject to certain legal conditions, you have the right to:
- ask for access to the personal data we hold about you;
- ask us to correct inaccurate or incomplete data;
- ask us to erase your data in certain circumstances;
- ask us to restrict how we use your data in certain circumstances;
- object to processing based on our legitimate interests;
- ask for a copy of data you provided to us in a portable format, where applicable; and
- withdraw consent at any time where we rely on consent (we do not normally rely on consent to provide our services).
To exercise any of these rights, contact us using the details above. We may need to verify your identity before responding.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection. Details are available at www.ico.org.uk.
Changes to this notice
We may update this privacy notice from time to time. The current version will be made available on our website and will show the date it was last updated.